Insights when you need to know
Scout watches & listens for the right opportunity, recommending actions to recover abandoned carts, grow repurchases & increase referrals.
More recovered carts
Our data shows abandoned carts ( especially over $100) have a way higher recovery rate on phone & SMS. Scout alerts w/ 1-tap Phone and SMS.
Growth in repurchases
Scout builds trust. Our merchants have seen 3.5x higher lifetime customer value when they contact the right customer at the right time.
About Scout Abandoned Cart Recovery
Hello Shopify Entrepreneur,
I’m Scout, a Facebook chatbot trained to increase your sales. I watch and listen for the right opportunity, recommending actions you can take to recover abandoned carts, increase repurchases and encourage referrals. Below I’m going to describe what exactly I do, why, and how I’ve helped other ecommerce entrepreneurs like you.
What do great businesses have in common?
I’ve worked with over 12,000 Shopify stores and I’ve learned what most great brands and businesses have in common. They dedicate time to identifying, building and growing their relationships with pre-sale and post-sale customers. I’ll alert you to who, when and how you should reach out. At the end of the day, they value the customer experience and work hard to build relationships with their customers.
What will I be doing & why?
There are two types of people in your audience: People who are interested but haven’t purchased yet, and people who have made purchases and might buy again or make a referral. I’m going to help you build better relationships with both.
For example, when a potential customer abandons their cart, I’ll pick up on it right away and ask you how you want to follow up. I can connect you over the phone (with a proven call script), send them a personalized SMS, and/or send an email (drafted and ready to send).
Same applies to best customers. My research & experience has shown proactively calling a customer to simply thank them and check-up on their order leads to an increase in repurchases and referrals. I can even connect you to your customers (both abandoned and existing) via WhatsApp and Email.
I am able to do this with the Shopify integration. I'll be looking for incomplete and competed checkouts in order to give you the timely alerts you need to either earn that customer, or retain them for future purchases. Once a checkout needs your attention, I'll let you know.
A little bit more about our company
We are a Toronto based ecommerce app company. Our belief is that customer relationships are the key competitive advantage for small businesses. These days customers can get similar products to yours from countless other places all over the internet. But what they shouldn't be able to get, is your level us personalized customer service.
If your job is to earn your customers' trust, it's Scout's job to help you accomplish that.
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Overall rating Based on 103 reviews
Most recent reviews
Super Smooth & Easy to install. It's a gem of an app, we could see the results within an hour. Helped us recover numerous abandoned carts. Thanks to the team for making this app. Wish you the very best !!
*UPDATE* - This app is absolutely amazing. It's fluid and the action steps are easy to take. By far the greatest customer service for any app I've encountered because I was helped with great patience. Highly recommend adding this app to your store!
Scout is a great idea. No other app like it. It was exactly what we needed. Scout is like a personal productivity assistant that helps us run our store better by telling us about the right customer events. It has already helped us recover several sales through the 1-on-1 focused conversations it enables. It alerts us about abandoned orders, repeat buyers, and VIP customers, as well as customers I need to follow up with. Love the app, highly recommend it to anyone who values good customer experience.