AfterShip ‑ Track + Engage

AfterShip ‑ Track + Engage

by AfterShip

Delight customers with branded tracking page & delivery update

4.8 of 5 stars(2758 reviews)

Branded Tracking Experience

Engage customers with a branded tracking page to show latest order status and marketing banner to impress and upsell customers.

Track All in One Place

Track and trace all shipments across 450+ carriers worldwide in one place. Free users enjoy tracking 100 shipments each month for free!

Automated Delivery Updates

Send automated, timely and personalized emails and texts to update customers on order status until delivery. Turn them into your loyal fans.


About AfterShip ‑ Track + Engage

AfterShip is trusted by over 10,000 Shopify and Shopify Plus sellers to engage customers with a branded tracking experience. Start with our free plan to provide a better post-purchase experience!

Keep your customers updated of the whereabouts of their orders until delivery through an intuitive, customized tracking page and automated notifications.

AfterShip is the ultimate order tracking platform for Shopify sellers to tell customers where their order is at any given point of time and when it arrives at their doorstep.

Engage Customers with Branded Tracking Page

Build your own tracking page to include product marketing banner and Instagram image feeds to impress, engage and upsell your customers. You can also upload your logo and customize the color scheme to conform to your brand identity.

Improve SEO Ranking & Site Traffic

Replace the carrier’s tracking link with the one generated by AfterShip to improve SEO and increase organic search traffic to your site—rather than the carrier’s site.

Eliminate Customer Frustration

Assure your customers that their order is on the way and give them an estimate of the delivery time.

Remember, if an order goes undelivered and a complaint goes unanswered, frustrated customers often resort to writing a review to let you and others know.

Monitor All Shipments in One Go

Track and check delivery status in the same place so that you can take remedial actions immediately before upsetting a customer.

AfterShip is integrated with more than 450 carriers worldwide, including UPS, FedEx, DHL, USPS and China Post (ePacket), to provide the visibility into the order status and location as it moves towards the customer.

Reduce Customer Inquiries & Complaints

Reduce customer inquiries on order status by enabling customers to look up order status by order number+email or tracking number anytime.

At the end of the day, happy, engaged customers are the most effective tool for marketing your ecommerce business.

Notify Customers Before They Ask

Tell your customers where the order is and when it arrives at their door in a timely manner via automated email or text notifications—well before they ask.

Send notifications from your email with customized content and an AfterShip tracking link. You can also configure under what circumstances (in transit, out for delivery, failed attempt, exception or delivered) a notification is sent.

Use this opportunity to send a personalized message to customers and turn them into loyal fans.

Before installing AfterShip, here are some tips:

  1. AfterShip support tracking ePacket shipments from China, please select China EMS as your active courier when you set up your AfterShip account.

  2. AfterShip does not fulfill your orders automatically. If you want an app to

Integrates with

  • klaviyo,
  • shipstation,
  • UPS,
  • FedEx,
  • USPS

Media gallery

Support

Pricing 14-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Starter

Free to install

$0.5 per extra shipment

  • 100 shipments quota per month

  • Branded tracking page with banner

  • CSV Export

Essential

$9/month

$0.08 per extra shipment

  • 100 shipments quota per month

  • Branded tracking page with banner

  • Email & SMS notifications

  • CSV Export

Growth

$29/month

$0.08 per extra shipment

  • 500 shipments quota per month

  • Branded tracking page with banner

  • Email & SMS notifications

  • CSV Export

Pro

$99/month

$0.08 per extra shipment

  • 2,000 shipments quota per month

  • Branded tracking page with banner

  • Email & SMS notifications

  • CSV Export

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
Based on 2758 reviews

  • 5 of 5 stars
    89% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

3D Printer Mate

This app is used in my eBay store as well as my shopping mall. It provides very fast and accurate tracking and services. Very useful app. Applying to the mall will be a big help.

Orion Tech

Very useful app. The interface is friendly and makes it easy to provide customers with relevant information. A few glitches that kick me out of the app once in a while, but the pretty solid app.

Nobel0 3D Print

This is a very handy and powerful app incase you want to provide customers with the tracking number and update them automatically. I like it